SMS Chat Message Gateways
Using the Message Gateway Configuration tile, you can configure an SMS chat message gateway.
Tip: For a general description of SMS chats, see SMS Chat.
For each SMS chat message gateway, you must specify the number to which customers should send their texts (and from which agents will reply).
You can associate an SMS chat message gateway with a particular agent group, who will then deal with these SMS chats. By setting up multiple SMS chat message gateways, you can let customers get in touch about different things.
EXAMPLE
Customers can contact Inisoft Travel by sending SMS text messages from their cell phone. The number that the customer should text depends on whether they’re a personal customer or a business customer.
| Query Type | Phone number |
|---|---|
| Personal Travel | 07700900050 |
| Business Travel | 07700900060 |
Here Personal Travel and Business Travel are two different SMS chat gateways.
Tasks
Click a task for step-by-step instructions:
Note: For general message gateway tasks, see General Message Gateway Tasks.