Channels

Overview

This section describes the channels that Syntelate XA offers:

  • Telephony

  • Email

  • Facebook Messenger chat

  • SMS

  • SMS chat

  • Web chat

  • WhatsApp chat

All channels except web chat are provided by integration with third-party services.

Unlike the other channels, Syntelate XA's prebuilt web chat app does not depend on integrations. However, you can add integrations to your web chat channel to take advantage of extra features. To learn more about web chat features, see the Web Chat section.

Integrations

Explore this section to find out which integrations are offered for each channel.

OpenAI Connectors

Syntelate XA's integration with the OpenAI API provides the following OpenAI connectors to the Syntelate XA Agent Desktop and Syntelate XA Dashboard Desktop.

OpenAI operates a token system for using its API. The Syntelate XA connectors control the usage of tokens by restricting the number available each month. The balance resets each month and unused tokens are not carried over.

Note: If you would like information on pricing, contact us at sales@inisoft.com and tell us about your requirements.

Request an Integration

If you need to discuss an integration that's not covered in this section, contact our sales team at sales@inisoft.com, or use the Contact Us form on the Inisoft website.