Channels
Overview
This section describes the channels that Syntelate XA offers:
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Telephony
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Email
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Facebook Messenger chat
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SMS
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SMS chat
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Web chat
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WhatsApp chat
All channels except web chat are provided by integration with third-party services.
Unlike the other channels, Syntelate XA's prebuilt web chat app does not depend on integrations. However, you can add integrations to your web chat channel to take advantage of extra features. To learn more about web chat features, see the Web Chat section.
Integrations
Explore this section to find out which integrations are offered for each channel.
OpenAI Connectors
Syntelate XA's integration with the OpenAI API provides the following OpenAI connectors to the Syntelate XA Agent Desktop and Syntelate XA Dashboard Desktop.
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Rewriter: A writing assistant for Web Chat, Facebook, SMS Chat, WhatsApp, and Email. See how agents use it: Using Rewriter.
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Sentiment Analysis: For Web Chat, Facebook, and Email, sentiment analysis rates customer and agent messages as positive, neutral or negative and shows the result to the agent. See the agent experience: Chat Sentiment Analysis and Email Sentiment Analysis.
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Report Summarizer: For the Syntelate XA Dashboard Desktop, Report Summarizer provides an executive summary of a report's data. See Dashboard Desktop for details.
OpenAI operates a token system for using its API. The Syntelate XA connectors control the usage of tokens by restricting the number available each month. The balance resets each month and unused tokens are not carried over.
Note: If you would like information on pricing, contact us at sales@inisoft.com and tell us about your requirements.
Request an Integration
If you need to discuss an integration that's not covered in this