This section describes the channels and the integrations that Syntelate XA supports across each of those channels, namely:

  • Telephony
  • Web chat
  • Email
  • SMS
  • Social media messaging

Omnichannel diagram


Syntelate XA supports numerous integrations. Some are supported natively, while others are integrated via third-party gateways. In this section, we describe the most popular options. Explore the side menu to learn more.

If you need to discuss any integrations not covered in this section, contact our Professional Services team at