Designer
Designer is part of Syntelate XA. Designer is used to create the user interfaces that your agents and supervisors will work from. The Syntelate XA user interfaces are presented in what we call a desktop. In Syntelate XA there are three types of desktop:
- Syntelate XA Agent Desktop
- Syntelate XA Configuration Desktop
- Syntelate XA Dashboard Desktop
Use Designer to design desktops for agents and supervisors to work from in Syntelate XA.
Here is an example of a Syntelate XA Agent Desktop:
Designer provides tools for designing the elements that make up desktops: Script Designer, Data Entry Designer, Grid Designer, and Action Builder.
In addition, Designer includes the
Note: You can restrict user access to Syntelate Designer. Contact the Inisoft Support team at support@inisoft.com if you would like to add the Designer User Permissions configuration pane to your Syntelate XA Configuration Desktop.
Design Time vs Runtime
When you’re working in Designer creating or editing
Test and Live Databases
An installation of Syntelate XA usually uses two databases: a test database and a live database.
Note: A simple deployment of Syntelate XA may use only a single database (the live database). If you’re not sure of your setup, contact Inisoft Support at Support and Training .
Where two databases are used, both the test database and the live database have their own design time and runtime environments. Each of these can be accessed via the appropriate URL:
- Test design time: http://your-test-url/Designer
- Test runtime: http://your-test-url/Desktop
- Live design time: http://your-live-url/Designer (read-only)
- Live runtime: http://your-live-url/Desktop
When you create, edit, and update
When you’re happy with your changes, go to Version Control in Desktop Designer to automatically copy your changes from the test database to the live database. The updated
Note: There’s also a Designer in your live environment (live design time), but this Designer is read-only. You’ll rarely need to look at this.
On occasion, though, you may be working on updating a desktop and decide it’d be really helpful if you could take a look at how it was before you started making your changes. When this happens, just open up Designer in your live environment and take a look.
More Information
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