Handling Emails

Syntelate XA can be set up for either basic email handling or more advanced email handling.

This section describes the interface for handling emails where advanced email handling has been implemented at your contact center. It also explains the key concepts that you should understand about how emails work in Syntelate XA.

In addition, this section provides step-by-step instructions for the various tasks that you’ll need to perform involving emails.

Tip: Check that spell checking is turned on. See Using Spell Checkers.

Note: The desktop shown and described in this section is one example of a Syntelate XA desktop. Desktops are highly customizable and so the implementation of emails at your contact center may vary slightly from what is described here.

In particular, the tabs shown on your desktop, and the names of these, are likely to be different.

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