Components
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Windows Services and Azure WebJobs
The following table describes Syntelate XA’s Windows services and Azure WebJobs. Windows services are used in on-premises deployments and Azure WebJobs in cloud deployments.
Tip: Each of these Windows services and Azure WebJobs have an appsettings.config file, which are documented in App Settings.
Service/WebJob | Description |
---|---|
Fulfilment Service | Processes Fulfilments. For information about Fulfilments, see Fulfilment Server. |
Inbound Gateway service | Checks monitored mailboxes for new emails from customers. Also handles chat. |
Outbound Gateway service | Processes outbound emails and SMS messages (but not SMS chat messages). |
Worklist Engine | Checks the |
Worklist Import Web API | Allows records to be imported into the |
Web Applications
The following table describes Syntelate XA’s web applications.
Web Application | Description |
---|---|
Message Host | Hosts chat. |
Telephony Integrations
The following grid describes Syntelate XA’s telephony integrations.
(See Channels for information on other integrations currently available in Syntelate XA.)
Web API | Description |
---|---|
TAPI Web API |
Used for communication between Syntelate XA and Avaya IP Office™. There are no app settings for the TAPI Web API. |
TSAPI Web API |
Used for communication between Syntelate XA and Avaya Aura® Communication Manager. There are no app settings for the TSAPI Web API. |
Other
Component | Description |
---|---|
Redis |
An in-memory data structure store. Redis is used to store things like the session data, configuration, and agent/client connection details. |