Supervisor

Overview

This section describes the supervisor desktops in Syntelate XA:

  • Syntelate XA Configuration Desktop ("configuration desktop")

  • Syntelate XA Dashboard Desktop ("dashboard desktop")

These desktops are for contact center supervisors, managers, team leaders, and system administrators.

Concepts

Configuration Desktop

Use the configuration desktop to manage agent groups, email rules, disposition codes, working hours and holidays, customer feedback, and other types of information crucial to the day-to-day operation of the contact center.

Dashboard Desktop

Use the dashboard desktop to view real-time and historical data for the contact center’s activity. In addition, you can create reports from that data and export the reports to a spreadsheet (Microsoft Excel format).

What Next?

Explore this section to find out how to use the desktops.

Tip: If your role involves handling live customer interactions, we recommend that you learn about the Syntelate XA Agent Desktop. See the Agent section.