Syntelate XA versions are released in major.minor.patch versioning format. For example:

  • Version 2.0.0 is a major release.

  • Version 2.1.0 is a minor release.

  • Version 2.1.1 is a patch release.

Major and Minor Releases

Major and minor releases follow the product roadmap.

Major and minor releases add new features and remove retired features. They can also include bug fixes.

Patch Releases

You can expect a patch release every month.

Patch releases provide bug fixes.


You can browse the release notes here for version 2.3.0 onwards or download a PDF copy by using the Download Guide button at the top of this page.


If you would like training for a member of your team or for your contact center, tell us your requirements and find out what we can offer you. Email us at and ask to speak to our Professional Services team.


If you would like additional information about a release of Syntelate XA, or have a different question about the product, contact Inisoft Support by email at or phone us on +44 (0)800 668 1290.