What Next?

This has really just been the beginning of your journey with Syntelate XA. You’ve been introduced to the core concepts around agent desktop creation, and you should now have the confidence to explore Syntelate XA further yourself. Why not expand the basic desktop that you’ve just created with some new controls? There are a whole bunch of controls that you’ve not tried out yet.

You could also try exploring some of the properties that you’ve not used yet. For example, why not add a text box to the Customer Details data entry element with the Required? property set. This will prevent the agent from closing a record unless this text box has been populated — a simple form of validation that doesn’t require actions.

Also, although you added a ready-made grid to your desktop, you didn’t actually go into the Grid Designer itself, so you may like to take some time to explore that. Grids are really powerful. As well as creating grids that display information, you can create editable grids that let agents update fields and add new records.

Good luck! And remember, as you continue to explore Syntelate XA, if ever there’s something you’re not sure about, just look it up in this help.