Using Rewriter

Overview

Rewriter is an optional feature of Syntelate XA. If your company has added Rewriter to Syntelate XA, read this section to learn how it works.

Rewriter is available for each chat channel in Syntelate XA: web chat, Facebook Messenger chat, SMS chat, and WhatsApp chat. Rewriter is also available for email.

You can use Rewriter to improve your email and chat messages. Rewriter is an AI-powered assistant in Syntelate XA that:

  • Analyzes your written content,

  • Corrects any spelling, grammatical, and punctuation errors,

  • Rewrites it in a formal style,

  • And presents you with suggested replacements for the content you gave it.

You can choose one of Rewriter's suggestions or cancel the request. If you choose a suggestion, your text will be automatically replaced. Afterward, you can edit your email or chat message if you want to, but you'll probably find that you don't need to.

Word Limit

The maximum number of words you can ask Rewriter to process is set by your company. The allowance resets each month.

If the allowance is used up and you attempt to use Rewriter, you'll see a notice letting you know why your request can't be processed.

Rewriting Chats

To rewrite a chat message:

  1. Compose the chat message.

  2. Click the Rewrite button (twinkling stars).

    Screenshot showing the chat message box and the rewrite button next to it.

  3. You see Suggestions presented in a dialog.

    Screenshot showing Rewriter's suggested replacements for the agent's chat message.

  4. Click Select for one of the suggested replacements. Your text will be replaced.

  5. If you don't want to use any of the suggestions, click Cancel to close the dialog.

Rewriting Emails

To rewrite an email message:

  1. Compose the email message.

  2. Select the text that you want Rewrite to improve. We recommend that you select one or more whole sentences or paragraphs.

  3. Click the Rewrite button.

  4. You see Suggestions presented in a dialog.

  5. Click Select for one of the suggested replacements. Your text will be replaced.

  6. If you don't want to use any of the suggestions, click Cancel to close the dialog.