Managing Holidays

In the Interval Manager, you can add holidays. Adding a holiday closes all the intervals a time slot to which agents can assign tasks for that day so that no tasks a piece of work to be completed at a particular time, for example a callback or a customer appointment can be booked.

Note: You can override intervals on a holiday in the same way that you would override any other interval. For more information about overriding intervals, see Managing Overrides.

Adding a Holiday

To add a holiday, follow these steps:

  1. From the Interval Manager Home page, click for the interval group that you wish to edit. The <Interval Group Description> page is shown.
  2. In the Holidays section, click Add. The Add Holiday page is shown.
  3. In the Start date and End date boxes, enter the start and end dates of the holiday.
  4. Click Save.

Editing a Holiday

To edit an individual holiday date, follow these steps:

  1. From the Interval Manager Home page, click for the interval group that you wish to edit. The <Interval Group Description> page is shown.
  2. In the Holidays section, click Edit for the holiday date that you want to edit. The Edit Holiday page is shown.
  3. In the Start date box, enter a new date for the holiday.
  4. Click Save.

Deleting a Holiday

To delete an individual holiday date, follow these steps:

  1. From the Interval Manager Home page, click for the interval group that you wish to edit. The <Interval Group Description> page is shown.
  2. In the Holidays section, click Delete for the holiday date that you want to delete. A dialog box appears, asking you to confirm the deletion.
  3. Click DELETE.