Desktop Design Tutorial

This tutorial is designed for people completely new to Syntelate XA and who are looking to learn how to design and use agent desktops.

This tutorial was designed to be used with a Syntelate XA environment that has been specially set up to support this tutorial. Among other things, this environment should include a universe called Agent Desktop and also be set up with dummy outbound records.

Note: If you do not have access to such an environment, you can still read through this tutorial to learn the basics of Syntelate XA. Be aware, however, that you may not be able to follow some steps exactly.

By going through this tutorial, you’ll pick up the basics of Syntelate XA and create a very simple agent desktop that looks like this:

End result of getting started tutorial

Before you go any further, you’ll need a few things:

  • The URL for a Designer environment that you can use with this tutorial
  • The URL for the corresponding runtime environment
  • Login details

You may not know what a “Designer environment” or a “runtime environment” is yet, but that’s OK: we’ll cover that in the tutorial!

Without any further ado, let’s get started by Creating a Desktop.