CTINOTREADYREASONS
The CTINOTREADYREASONS database table defines the not ready reasons that agents can select when going not ready in Syntelate XA.
| Field | Description |
|---|---|
| ReasonCode |
Valid values: A unique alphanumeric string. Defines the unique code that is stored in the REASONCODE field of the CALLSTATUSLOGGING table when the agent selects this not ready reason after going not ready. Note: A ReasonCode is set in the database when the agent submits their Not ready reason, but it can also be set when a supervisor uses the |
| CTITYPE |
Valid values: A string that must be either Telephony, Worklist, or System. Defines the CTI (Computer Telephony Integration) configuration that the not ready reason is used in. Tip: Valid values are Telephony, Worklist and System. Set CTITYPE to Telephony if the not ready reason will be used on a third-party telephony channel (TSAPI, IP Office, POM, etc.). Set it to Worklist if the reason will be used on other channels. Set it to System for the not ready reason codes ForcedBreak and ForcedNotReady if you are using the Agent Control Center. |
| ReasonDesc |
Valid values: A unique alphanumeric string. Defines the not ready reason that is shown to the agent in the Please select reason dropdown of the Not Ready dialog box. |
| ActiveCode |
Valid values: 1 or 0, where 1 represents active and 0 represents inactive. Determines whether the reason code and description will be active or inactive. |
| AuxCode | The aux code to pass to TSAPI when this not ready reason is selected. Only used for TSAPI and is used by Avaya Aura® Communication Manager. |
Tip: If you don't want to directly edit the database table, you can manage the reasons in CTINOTREADYREASONS by using the Not Ready Reasons pane of the Syntelate XA Configuration Desktop.