Setting Your Web Chat’s Availability

You can define the days and times when your web chat will be available on your website. If a customer visits your website outside of these times, they will not see the web chat widget.

Note: If you do not define specific days and times when your web chat will be available, then it will always be available.

Adding a Time

To specify a day and time when your web chat will be available, follow these steps:

  1. From the Web Chat configuration home page, click VIEW for the web chat that you want to edit. The Web Chat page is shown.
  2. In the Web Chat availability section, click Add. The Add day Web Chat is active page is shown.
  3. In the Day Web Chat is active dropdown, select the day that you want to add a time for. You can also select Every day.
  4. In the Start time field, type the time at which the web chat will become available. The time should be in the format hh:mm.
  5. In the End time field, type the time at which the web chat should stop being available.
  6. Click Save.

Editing a Time

If you have already defined a day and time when your web chat will be available, you can edit this. To do so, follow these steps:

  1. From the Web Chat configuration home page, click VIEW for the web chat that you want to edit. The Web Chat page is shown.
  2. In the Web Chat availability section, click Edit for the day and time that you want to edit. The Edit day Web Chat is active page is shown.
  3. Edit the Day Web Chat is active, Start time and/or End time fields.
  4. Click Save.

Deleting a Time

To delete a day and time that you have scheduled for your web chat to be available, follow these steps:

  1. From the Web Chat configuration home page, click VIEW for the web chat that you want to edit. The Web Chat page is shown.
  2. In the Web Chat availability section, click Delete for the day and time that you want to delete. The Confirm Delete dialog box appears.
  3. Click DELETE.