Manually Activating Leave a Message

After you have created a leave a message gateway, in Message Gateway Configuration, you can manually activate it in Web Chat Config.

You can activate leave a message in two different ways:

  • You can manually turn it on (for example, when no agents will be working due to a national holiday). See below.
  • You can configure it to be used when the customer has not been connected to an agent within a set amount of time. This is configured as part of the web chat message gateway. For more information, see Step 10: Timer for Leave a message prompt in Edit Universe Settings in Adding a Web Chat Gateway.

To manually activate leave a message for your web chat, follow these steps:

  1. From the Web Chat configuration home page, click VIEW for the web chat that you want to edit. The Web Chat page is shown.
  2. In the Web Chat details section, click Edit. The fields are unlocked for editing.
  3. Under Leave a message, click Yes.
  4. Click Save.

Until you turn off this setting, all customers who visit your website will be prompted to leave a message and will not be able to start a web chat.