Making a Web Chat Active/Dormant

By default, a new web chat is dormant. To make it appear on your website, you need to activate it.

Note: At any time you can set the web chat back to dormant. When you do this, the web chat will not appear on your website (and neither will the leave a message form).

To make a web chat active or dormant, from the Web Chat configuration home page, click MAKE ACTIVE / MAKE DORMANT for the web chat.

Note: You can also make a web chat active or dormant using the Yes/No radio buttons under Active on the Web Chat page.