Adding a Smart Text Group

To add a smart text group, follow these steps:

  1. From the Smart Text Editor home page, click EDIT GROUPS. The Smart Text Groups page is shown.
  2. Click Add. The Edit Smart Text Group details page is shown.
  3. In the Code box, type a unique code that will identify the smart text group.

  4. In the Title box, type the title for the smart text group.

    Note: Unlike the smart text title and the category title, the group title is not shown to agents.

  5. To assign smart text to your group, under Available Smart Texts, double-click a smart text title. The smart text is removed from the Available Smart Texts list and added to the Allocated Smart Texts list.

    Tip: To see the smart text itself, hover over the smart text title.

    To filter the smart text entries, type part of the smart text title into the Filter box.

    To allocate all (filtered) smart text entries to your group, click ALLOCATE ALL.

    Note: To remove a smart text entry again, double-click it in the Allocated Smart Texts section.

    To filter the smart text assigned to your group, type part of the smart text title into the Filter box.

    To remove all (filtered) smart text from your group, click REMOVE ALL.

  6. Click Save.

What’s Next?

Now that you’ve created your smart text group, you’ll want to associate it with a message gateway — otherwise your agents won’t be able to use it.

For more information, see Message Gateways .