INTERACTIONTYPE

The INTERACTIONTYPE database table defines, for each interaction type, how long an interaction should remain:

• Agent-owned
• Work team owned
• Workzone-owned

Field	Description
INTERACTIONTYPE_COD	Defines the type of interaction, such as EMAIL or OUTBOUND.
INTERACTIONTYPE
AOR_LIMITMINS	The number of minutes that the Worklist Engine should attempt to assign an agent-owned interaction to the specified agent before assigning it to someone else.
TOR_LIMITMINS	The number of minutes that the Worklist Engine should attempt to assign a work team owned interaction to an agent in the specified work team before assigning it to someone else.
ZOR_LIMITMINS	The number of minutes that the Worklist Engine should attempt to assign a workzone-owned interaction to an agent in the specified workzone before assigning it to someone else.