INTERACTION_X_HISTORY

The INTERACTION_X_HISTORY table stores a copy of every past interaction record from INTERACTION_X. These records are automatically copied across to INTERACTION_X_HISTORY whenever they are created or updated in INTERACTION_X.

You can access the historical data to generate audit reports on your contact center’s customer interaction activity. For example, if you are developing a training strategy for your agents, you might wish to compare the Voice of the Agent feedback for Web Chat and Telephony over the past fiscal year.

To set up access to your INTERACTION_X_HISTORY table, contact Inisoft Support at support@inisoft.com.