INTERACTION_X_FEEDBACK

The INTERACTION_X_FEEDBACK database table contains customer feedback from web chats and Voice of the Customer feedback surveys.

Field	Description
ID	A unique ID for the record.
LKTL_CLIENTNO	The interaction associated with the feedback. References the LKTL_CLIENTNO field of the INTERACTION_X table.
CREATE_DT	The date and time at which the record was added.
REF	Defines the source of the feedback, for example CHAT (web chat).
RATING	The rating left by the customer, where a rating was left. Where used, is 5 and is 0.
COMMENTS	The feedback comment left by the customer, where a comment was left.