Using the Message Gateway Configuration tile, you can configure a Twitter gateway.
Tip: For a general description of Twitter chats, see Twitter.
For each Twitter gateway, you must specify:
- The Twitter username to which customers should send their tweets (and from which agents will reply)
- The agent group that will deal with these Twitter chats
By setting up multiple Twitter gateways, you can allow customers to get in touch about different things.
Customers can contact Inisoft Travel via Twitter. The Twitter account that the customer should mention in their tweet depends on whether they’re a personal customer or a business customer.
|Query Type||Twitter Account|
Here @IniTravPersonal and @IniTravBusiness are two different Twitter gateways.