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Twitter

Using the Message Gateway Configuration tile, you can configure a Twitter gateway.

Tip: For a general description of Twitter chats, see Twitter.

For each Twitter gateway, you must specify:

  • The Twitter username to which customers should send their tweets (and from which agents will reply)
  • The agent group that will deal with these Twitter chats

By setting up multiple Twitter gateways, you can allow customers to get in touch about different things.

EXAMPLE 

Customers can contact Inisoft Travel via Twitter. The Twitter account that the customer should mention in their tweet depends on whether they’re a personal customer or a business customer.

Query Type Twitter Account
Personal Travel @IniTravPersonal
Business Travel @IniTravBusiness

Here @IniTravPersonal and @IniTravBusiness are two different Twitter gateways.

Tasks

Click a task for step-by-step instructions:

Creating a Twitter App

Adding a Twitter Gateway

Note: For general message gateway tasks, see General Message Gateway Tasks.

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