Tile Security
Use the Tile Security tile of Syntelate Studio to grant or restrict access to tiles in Syntelate Studio.
How Does It Work?
Syntelate Studio consists of various tiles: the Message Gateway configuration tile, the Worklist Manager Importer tile, and so on. You can grant users No Access, Read Only access, or Full Access to each tile based on what they need to do in Syntelate Studio.
EXAMPLE
Jack needs to be able to manage the smart text a reason for ending an interaction (or an attempted interaction) with a customer that is available to agents on a web chat, but he doesn’t need to be able to configure the way that a web chat looks to customers on his company’s website.
An administrator grants Jack Full Access to the Smart Text Editor tile and No Access to the Web Chat configuration tile. The administrator does this by assigning Jack appropriate roles.
Tile security works in conjunction with roles, which are managed via the User Configuration tile:
- User Configuration: Use this tile to add roles and assign them to users.
- Tile Security: Use this tile to define which roles have which Access level to each tile. There are three Access levels: Full Access, Read Only, and No Access.
What Else Can You Do?
As well as defining roles’ Access levels, you can do the following from the Tile Security tile:
- Make dormant any tiles that you don’t need.
- Change the order in which tiles are shown on the Syntelate Studio home page.
Tasks
Click a task for step-by-step instructions: