Shortening URLs

You can configure your SMS gateway to automatically shorten URLs (web addresses) in agent messages. The main advantages of shortened URLs are:

  • Fewer characters (crucial if exceeding limits incurs a cost)
  • Access to analytics gives insights into your content and market.

When URL shortening is configured, agents do not need to do anything special to use short URLs. The agent simply types the regular URL into the message box; Syntelate XA then automatically shortens the URL when the agent sends the message.

To set up URL shortening contact Inisoft Support on:

Note: If you do not want Syntelate XA to shorten URLs, leave the URL shortening service connection and URL shortening service key boxes empty.