Moving Between Emails

If you are handling more than one email for the same email interaction record, use the messages box to move between them.

New emails are listed under New Emails.

Emails that have been read are listed under Messages.

To move between the emails associated with the email interaction record, click on their subject headings.

When you do this for a new email, it is shown in the Editor.

When you do this for a previously read email, it is displayed in the email viewer and is read-only.