Attachments
Customers
The customer can upload an attachment, such as a Microsoft Word document or a photograph, to a web chat or social media chat.
After they upload a file, the attachment is displayed in the chat as a link, which you can use to download and view the attachment.
Agents
You can upload attachments to a web chat using the upload button (cloud icon) at the side of the message box.
When you click the upload button, you see the Upload file dialog.
After you upload a file, the attachment is displayed in the chat as a link, which the customer can use to download and view the attachment.
Restrictions
- You cannot attach files to social media or SMS chats.
- The file size limit is 5 MB.
- The file types that you are permitted to upload are decided by your organization. Ask your supervisor for a list of approved file types if you don't know what they are.